Spend time talking with a group of web business owners and the conversation will inevitably include someone’s unfortunate experience with a terrible client. Most web pros have a story or two (or eight). While bad clients can’t be completely avoided, there are strategic steps any business owner can take to contain the impact of a bad client. In this session, Nathan will explain the how to create a system that preserves workflow and keeps problem clients in check.
Takeaways for this session include:
- Four strategies that will keep problem clients in check
- Five monsters you should know and how to contain them
- The payoff of protecting your business by building good fences
Skill Level: All